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AUTHENTEAK’S SHIPPING POLICY

Just like your outdoor oasis, we want your shopping experience with us to feel like a reprieve, which is why we offer free shipping on every order. We provide local, national, and limited international delivery and shipping. Pickup is available at our Atlanta showroom.

Due to global supply chain issues, some products may experience unexpected delays or increased lead times. If your order is delayed, we’ll contact you as soon as possible and keep you updated on your order’s progress. Below you’ll find a breakdown of our shipping options.

TABLE OF CONTENTS

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DOMESTIC SHIPPING

How and When will my Item(s) be Delivered? You can locate shipping details on the product page such as shipping lead-time, shipping charge (FREE, To be quoted, Flat Freight Delivery Charge, and Calculated Shipping which is displayed at Checkout), as well as the shipping method (Freight or Ground), and if the product requires any assembly.

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RECEIVING & INSPECTING MERCHANDISE

You are responsible for inspecting merchandise at time of delivery while the delivery agent is present. All carton surfaces must be inspected for signs of damage; those sitting directly on the pallet are most prone to forklift damage.

If a carton is crushed or has any punctures, tears, indentations, or creases, then you should open it to inspect the contents for damage. Even if you do not find any obvious damage, please write "Damaged Carton" on the receipt when signing.

Shipping pallets and shrink wrap should be in good condition and intact. If a pallet is broken, you should open any cartons sitting directly on the pallet and inspect the contents. Shrink wrap that is punctured, torn, or missing is a common indicator of damage. You should also note this on the receipt, even if there is no obvious damage. If a carton containing wicker furniture is crushed or dented, verify that the frame is not bent by placing the item on a level surface (e.g., place a chair on a level surface such as a table top and make sure all legs touch the surface).

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INTERNATIONAL SHIPPING

At this time we cannot process International orders through our website shopping cart. To receive shipping quotes and complete your order to these locations please call our showroom at 833-257-7070 during business hours and we will be happy to assist you.

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ALASKA, HAWAII AND THE CARIBBEAN SHIPPING

At this time we cannot process orders to Alaska, Hawaii or the Caribbean through our website shopping cart.  To complete your order to these locations please call our showroom at 833-257-7070 during business hours  and we will be happy to assist you.

Warranty