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AUTHENTEAK’S SHIPPING POLICY

Just like your outdoor oasis, we want your shopping experience with us to feel like a reprieve, which is why we offer free shipping* on every order. We provide local, national, and limited international delivery and shipping. Pickup is available at our Atlanta showroom.

To ensure the best receiving experience, all orders will ship complete based on the longest lead time. Note that lead times do not include warehouse preparation times (which vary based on the manufacturer) and/or transit times. 

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DOMESTIC SHIPPING

How and when will my item(s) be delivered? You can find details like lead times, shipping charges, shipping method (freight or ground), and assembly requirements on most product pages. 

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RECEIVING & INSPECTING MERCHANDISE

  • It is crucial to inspect merchandise at the time of delivery while the agent is present. All surfaces must be inspected for signs of damage. Note that boxes/items sitting directly on the pallet are most prone to forklift damage.
  • Pallets/cartons shipped in shrink wrap should be in good condition and intact. If the shipment appears crushed/broken (having any punctures, tears, or indentations), then it should be immediately opened to inspect for damages. Shrink wrap that is punctured, torn, or missing is a common indicator of damage. Even if there is no obvious damage, please write "Damaged Carton and/or Pallet" on the delivery receipt.
  • If a carton containing wicker furniture is crushed or dented, verify that the frame is not bent by placing the item on a level surface (e.g., place a chair on a level surface such as a tabletop and make sure all legs touch the surface).
  • Freight shipments require a direct signature from the customer at the scheduled time of delivery. Requesting the carrier to leave the shipment at the delivery location without a signature will waive any rights to any claims for damage or loss of package from the freight company and AuthenTEAK.
  • Any missing or damaged items must be reported to customercare@authenteak.com within a timely manner of no more than 7 days after delivery.
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INTERNATIONAL SHIPPING

At this time we cannot process international orders through our website shopping cart. To receive shipping quotes and complete your order to these locations please call our showroom at 833.257.7070 during business hours and we will be happy to assist you.

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ALASKA, HAWAII AND THE CARIBBEAN SHIPPING

At this time we cannot process orders to Alaska, Hawaii, or the Caribbean through our website shopping cart. To complete your order to these locations please call our showroom at 833.257.7070 during business hours and we will be happy to assist you.

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