We want you to love every new item from AuthenTEAK. If something is wrong with your merchandise, know that we are available to assist with refunds and/or exchanges. See below for details.
To help ensure a smooth order process, where your product, lead time, and shipping/delivery expectations are met or even exceeded, please contact us with any questions prior to placing your order. Our customer care team is available by emailing customercare@authenteak.com where we respond between 10 a.m. and 5 p.m. ET, Monday–Friday.
Returns & Exchanges
With proof of purchase, you may return or exchange an eligible item within 30 days of delivery. All returns must be in original condition and packaging. We cannot accept returns for items that have been opened, assembled, altered, used or made to order. AuthenTEAK does not offer free returns and the customer is responsible for all costs associated with returning merchandise. All returns are subject to a 15% restocking fee. If you choose to exchange an eligible item, a portion of the restocking fee may be waived.
If the order was shipped and/or delivered at no charge—including any free White-Glove promotions—the cost of that shipping and/or delivery service will be deducted from any eligible refunds.
All refunds must include a Return Authorization (RA) number. To obtain an RA number and process your refund, please complete the form below. Refunds are processed within one week of receipt and inspection of merchandise.
Final Sale Merchandise
The following merchandise is non-returnable, non-cancellable, and non-refundable:
- Pillows
- Fabric by the Yard
- Furniture Cushions and Casings
- Curtains and Drapes
- Custom Furniture
- Special Order Frame Finshes
- Grills, Smokers, and Pizza Ovens
- Appliances and Kitchen Components
- Kitchen Cabinetry
- Reducer Rings and Umbrella Caps
- Upholstered Furniture
- All Talenti brand products
- Replacement Umbrella Frames, Bottom Poles and Parts
- Replacement Umbrella Canopies
- Planters with Drainage Holes
- Replacement Slings
- SunBrite TV products
Single Chair Purchase Policy – Final Sale
Due to the high cost of outbound shipping and the potential return shipping costs, the following merchandise purchased individually / purchased as a quantity of one (1), is considered FINAL SALE MERCHANDISE and not eligible for return:
- Chairs
- Chaises / Lounge Chairs
- Bar Stools / Bar Height Chairs
- Counter Height Chairs and Stools
- Adirondacks
Pricing
All prices on our website are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery lead times are subject to change without notice.
There may be unintentional errors in the prices, descriptions, or images of certain merchandise, and we must reserve the right to restrict orders of those items and correct any errors or inaccuracies.
View return policy
