DEFINING THE WARRANTY
Gloster proudly provides you, the original retail purchaser or the gift recipient, with the limited warranties on your product. These warranties apply to products purchased from an authorized reseller and apply under normal conditions of use. Our products are not warrantied against normal wear and tear; accidents, abuse, or neglect; or from damage resulting from improper use, care, or storage. Damage resulting from misuse, alteration, negligence,
accident or normal wear is not covered by this warranty.
GENERAL WARRANTY COVERAGE
Our products are warrantied to be free from material defects in workmanship, materials, and construction from date of purchase for the number of years noted on the next page when used for normal, residential outdoor use.
WARRANTY LIMITATIONS AND EXCLUSIONS
Because many of our products are handcrafted and made with natural materials, variations in size, shape, and color can be expected. The natural variations in wood and the hand-finishing techniques used to create many of Gloster’s products, finish colors may vary from piece to piece. Small cracks, which may appear, fabric or leather upholstery due to dye lot variations that may occur with nonconcurrent orders. Any product modification by reseller or consumer, or use of non-Gloster parts, voids this warranty. All sales are final on replacement parts. These warranties do not cover such variations or any differences between floor samples, swatches, or printed illustrations and your item(s). Gloster is also not responsible for color variations in Gloster Reseller. You will need your dated sales receipt to initiate your warranty claim; as the warranty period begins at the time of purchase. The sole remedy provided by Gloster under this warranty will be to repair or replace product or any part thereof. Gloster reserves the right to decide the appropriate remedy at its sole discretion. If we decide to replace a product we no longer sell, we will replace it with a comparable product of equal or lesser value which is of like kind and quality. If your product is repaired or replaced, the limited warranty will not be renewed or extended. Questions or concerns regarding the information in this outline, please contact the Gloster Quality Assurance Center (QA@ Gloster.com).
WARRANTY SERVICE
If you have an issue with your Gloster product that you feel is covered by this warranty, contact the Quality Assurance Center where you made your purchase or your nearest authorized Gloster Reseller. You will need your dated sales receipt to initiate your warranty claim as the warranty period begins at the time of purchase. The sole remedy provided by Gloster under this warranty will be to repair or replace product or any part thereof. Gloster
reserves the right to decide the appropriate remedy at its sole discretion. If we decide to replace a product we no longer sell, we will replace it with a comparable product of equal or lesser value which is of like kind and quality. If your product is repaired or replaced, the limited warranty will not be renewed or extended. For questions or concerns regarding the information in this outline, please contact the Gloster Quality Assurance Center (QA@GLOSTER.COM).
Aluminum - 5 Years
Powder Coat - 5 Years
Stainless Steel - 5 Years
Teak - 5 Years
Cushions - 2 Years
Furniture Covers - 2 Years
Outdoor Leather - 2 Years
Outdoor Rope - 2 Years
Slings - 2 Years
Throw Pillows - 2 Years
Ceramic - 2 Years
Glass - 2 Years
Solar LED Light - 2 Years
Synthetic Stone - 2 Years
Umbrellas - 2 Years
Wicker - 2 Years
