Warranty Coverage: Modern Flames warrants that the products and their component parts will be free from defects in materials and workmanship for the applicable period of the warranty coverage set forth in the below warranty period. If a product or component is found to be defective in materials or workmanship during the applicable warranty period, Modern Flames, at its discretion, may repair the applicable component, replace the applicable component, or refund the purchase price of the applicable product(s). The maximum amount recoverable under warranty is limited to the purchase price of the product. The warranty period is nontransferable.
Warranty Period: Warranty period is 5 years from date of purchase when owner registers the product at www.modernflames.com. If the product is not registered, the standard 2-year warranty applies. If a product has an integrated screen, the screen is covered for 1-year from date of purchase.
Warranty Conditions: This warranty only covers Products that are purchased through an authorized Modern Flames dealer or distributor on or after 9/1/2021. Any product purchased prior to that date must have original invoice or receipt to qualify for the warranty. If no documentation can be found, Modern Flames has the right to deny a warranty claim. A list of authorized dealers is available on the Modern Flames website, www.modernflames.com.
• Must contact Modern Flames first in order to trouble shoot or diagnose fireplace.
• Warranty is only valid while product remains with the original purchaser. If unit is installed in a home or location and new ownership takes over, the warranty does not start over.
• After trouble shooting/diagnosing with Modern Flames, then contact your installing distributor or dealer for warranty service. If the installing dealer or distributor is unable to provide necessary parts, contact the nearest Modern Flames authorized dealer or supplier. Additional service fees may apply if you are seeking warranty service from a dealer other than the dealer
from whom you originally purchased the product.
• Only Modern Flames’ parts must be used in the servicing and maintenance of your fireplace, these parts can be ordered by contacting Modern Flames via phone or email. Any after-market
parts, modifications, or re-wiring made before contacting Modern Flames will void the warranty.
• The product must be properly installed, serviced, and maintained based on manufacturer standards. Please see your Modern Flames installation instructions/manual for further information on how to service and maintain your electric fireplace. If you cannot locate your instructions manual, please refer to our website for a download of that document:
https://www.modernflames.com/downloads/modern-electric-fireplace/ Phone: (602) 268-9353
CustomerService@ModernFlames.com
Submitting a Warranty Claim: Should you experience problems with your fireplace, any claim must
be submitted to Modern Flames directly via email or phone call or with the dealer you purchased the
unit from, they will in turn contact us for warranty requests. Before contacting you must have the serial
number, date of purchase, dealer contact fireplace was purchased from, and details of the issue you are
having. Serial number can be found on the original packaging or on the fireplace product label. Modern
Flames recommends writing down the serial number on the manual for any future referencing.
To process any warranty, claim for a damaged fireplace, paint, or any visual defect, photographic or
video evidence must be supplied. Failure to provide photographic evidence may result in the claim being
delayed or denied.
