Shademaker Warranty
Shademaker manufacturers all its shade styles from the finest aluminum alloys to ensure the strength, durability, and integrity of each and every style. We pride ourselves as a totally vertical operation. This means that we manufacture and produce over 90% of the components used in our products from the raw state. We can monitor every stage of the manufacturing process and maintain a consistent level of quality. Our umbrellas are serviceable, meaning that parts can be ordered under warranty at no charge, if found that the damage is a manufacture defect and/or purchased out of warranty to make them whole again.
NOTE: Wind damage is not covered under any manufacturer's warranty.
5 Year Limited Warranty includes the LIBRA, ASTRAL-TC, SIRIUS, POLARIS, ORION and GALAXY styles. This includes the mast, boom, head fitting, elbow, center pole/sidepost, arms, ribs, upper and lower hub, and stainless steel hardware only. If there is damage under the warranty, Shademaker will replace and/or repair any item listed in this category at its discretion. Labor charges are not covered under this limited warranty.
5 Year Limited Warranty applies to Sunbrella Firesist®, Sunbrella Firesist® PLUS and Sunbrella® furniture grade, and O'bravia® awning grade fabrics. Labor charges are not covered under this limited warranty.
10 Year Limited Warranty includes the Sunbrella® awning & marine grade Fabric Collection. Visit www.sunbrella.com/warranty for more details. Labor charges are not covered under this limited warranty.
1 Year Limited Warranty covers base wheels and the powder coat finish on all bases. If the powder coat finish flakes, bubbles, peels or loses color; Shademaker will refinish or replace the defective bases at its discretion. Normal wear and tear is not covered under this limited warranty. Labor charges are not covered under this limited warranty.
1 Year Limited Warranty covers accessories and protective covers.
Caution: Seaside and indoor pool use, salt & chlorides can accumulate on the powder coat finish, leading to finish failure. Failure or neglect to make needed cleanings may cause paint to blister, and such failure will void limited warranty.
Exclusions: Wind damage, acts of nature (such as, but not limited to, freezing or any type of extreme weather). Failures caused by abusive use and normal wear and tear are not covered under this warranty. Any Galaxy style that does not have spacer buttons installed.
International Returns: If an item is found to be under warranty Shademaker shall only be responsible for ground shipping charges to the location of the product within the continental United States and Canada. Any duties, express, international or special shipping charges are at the expense of the retail dealer or consumer.
IMPORTANT RESTRICTION FOR SM PRODUCTS WARRANTY SERVICE:
Shademaker restricts warranty service for SM products to the country where Shademaker or its authorized SM retail Dealers originally sold the product.
Those filing warranty claims will be responsible for all shipping, handling, and freight charges on all claims to Shademaker in Baldwin Park, CA. All warranty claims must be submitted with the original proof of purchase, date of purchase, name of dealer, and the description of the damage. The Shademaker warranty is not transferable.
Shademaker reserves the right to repair, replace, and/or redesign any product that is returned under a warranty claim.
