Policies
NEED TO MAKE A RETURN?
With proof of purchase, you may return or exchange an eligible item within 30 days of delivery. All returns must be in original condition and packaging. We cannot accept returns for items that have been opened, assembled, altered, used, or made to order.
AuthenTEAK does not offer free returns, and the customer is responsible for all costs associated with returning merchandise. All returns are subject to a 15% restocking fee. If you choose to exchange an eligible item, a portion of the restocking fee may be waived. If the order was shipped and/or delivered at no charge—including any free White-Glove promotions—the cost of that shipping and/or delivery service will be deducted from any eligible refunds. All refunds must include a Return Authorization (RA) number. To obtain an RA number and process your refund, please complete the form below. Refunds are processed within one week of receipt and inspection of merchandise.
FINAL SALE BRANDS
FINAL SALE PRODUCTS
SINGLE CHAIR PURCHASE POLICY: Due to the high cost of outbound shipping and the potential return shipping costs, the following merchandise purchased individually/purchased as a quantity of one (1), are considered FINAL SALE MERCHANDISE and are not eligible for return: chairs, chaises/lounge chairs, bar stools/bar height chairs, counter height chairs and stools, and Adirondacks.
PRICING
All prices on our website are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery lead times are subject to change without notice.
There may be unintentional errors in the prices, descriptions, or images of certain merchandise, and we must reserve the right to restrict orders of those items and correct any errors or inaccuracies.
Return Authorization Form
To process your return, please complete the Return Authorization Form. After submitting your Return Authorization Form, a customer care representative will send you a Return Authorization number within 24 hours.
Please note: All returns must include a Return Authorization number and be in original condition and packaging. We are unable to accept a return if the item has been assembled, altered, or used.