Looking for product protection?

Meet Clyde

We get it: life happens. Parties invite spills, children have sticky fingers, and puppies track through mud. We want your outdoor space to feel like a relaxing retreat, and that means you shouldn’t have to worry about grass stains or red wine mishaps. That’s why we offer Clyde protection plans, which means we’ve got you covered for:

Food and
beverage stains

Burn and
Heat Marks

Rips, scratches,
and breaks

Sunscreen or
cosmetic stains

An outdoor sofa next to a chair with two small tables in front of them.

Frequently Asked Questions


What is Clyde?

We’ve partnered with Clyde to offer you extended warranties and accident protection on AuthenTEAK products. You can purchase product coverage directly from our site, and Clyde handles all processing, claims, and follow-ups if something happens to your product.

What happens next?

Once you’ve selected a protection plan, you’ll proceed to checkout as normal. We’ll send you a confirmation email when your purchase is complete. Clyde will send you a separate email with information about your protection plan.

How do I file a claim?

You can file a claim directly through Clyde at hiclyde.com. You should receive your credentials in a confirmation email from Clyde right after purchasing your coverage.

What if I can’t find the information I need to file a claim?

We're here to help. You can contact AuthenTEAK customer support via chat, email us at customercare@authenteak.com, or give us a ring during regular business hours at (833) 879-0160. You can also contact the team at Clyde directly through their website.

What if I return my product?

If you return your product, your contract will also be returned and refunded at a prorated amount, depending on how long the contract has been in effect. You’ll get a full refund within 30 days.

COVERED STAINS
AND DAMAGE

FABRIC

HARD
SURFACES

Food and beverage stains

Checkmark Checkmark

Punctures, cuts, tears, AND rips

Checkmark

Cosmetics, SUNSCREEN, and oils

Checkmark

Human and pet stains
(except perspiration, hair and body oils)

Checkmark

Ballpoint pen ink or marker

Checkmark

Bleach or Chlorine

Checkmark

Burns and heat marks

Checkmark Checkmark

Matching pieces

Checkmark

Breakage

Checkmark

Breakage of table tops

Checkmark

Breakage of welds

Checkmark

Breakage of rocker, swivel, glider,
and recline mechanism

Checkmark

Scratches, gouges, chips, or cracks

Checkmark

cast aluminum scratches that
penetrate the finish

Checkmark

cover, gazebo, or sling-frame fabric

Checkmark
COVERED STAINS AND DAMAGE
FABRIC HARD
SURFACES
Food and beverage stains
Checkmark Checkmark
Punctures, cuts,
tears, AND rips
Checkmark
Cosmetics, SUNSCREEN,
and oils
Checkmark
Human and pet stains
(except perspiration,
hair and body oils)
Checkmark
Ballpoint pen ink
or marker
Checkmark
Bleach or Chlorine
Checkmark
Burns and heat marks
Checkmark Checkmark
Matching pieces
Checkmark
Breakage
Checkmark
Breakage of
table tops
Checkmark
Breakage of welds
Checkmark
Breakage of rocker,
swivel, glider,and
recline mechanism
Checkmark
Scratches, gouges,
chips, or cracks
Checkmark
cast aluminum scratches
that penetrate the finish
Checkmark
cover, gazebo, or
sling-frame fabric
Checkmark
Two women sitting on sofas while a man walks in with a plate in his hands.

NEED TO SUBMIT A
claim?

1.

Review your terms and coverage at joinclyde.com/legal/terms-of-service

2.

Sign in to your joinclyde.com account, select your item, and file a claim. You should have received your credentials in a confirmation email from Clyde right after purchasing your coverage.

3.

You’ll be contacted by the Clyde team about the next steps. If a return is required, dedicated claims handlers work locally to deliver repairs and replacements.