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Help Articles | AuthenTEAK
All Help Topics
Frequently Asked Product Questions
Do your cantilever umbrellas have a deck mount available?
Is it easy to clean sling furniture?
Can you convert a Weber grill from LP-NG, and vice versa?
Can stainless steel furniture be used near a pool?
What is the best way to keep my Teak from weathering?
What types of rugs are best for outdoor use?
Do the planters come with drainage holes?
Does teak furniture require maintenance?
What is the lifespan of teak furniture?
What are the power requirements for outdoor heaters?
What is Sunbrella RAIN fabric, why is it better than regular Sunbrella?
Why are fabric grades priced differently?
Is it easy to clean Sunbrella cushions?
Do you offer additional warranty at an additional price?
Can I purchase just an umbrella frame if my canopy is in good shape?
Is a 3-tier umbrella canopy the same thing as a Double Wind Vent canopy?
Am I able to order replacement parts for Kingsley Bate chaises?
How do I measure my umbrella for replacement canopy?
What is the best size and shape umbrella for my space?
Do you sell replacement parts for Garden Treasures or Treasure Island?
Where does your teak furniture come from?
How accurate are the colors and dimensions?
Does my product have a warranty?
Do you have a rolling base for cantilever umbrellas?
How do I reserve a floor sample?
Do you have any coupon codes?
Do you sell protective covers?
Can I purchase replacement cushions for my furniture?
How long will it take to ship to my address/zip code?
How do I order fabric swatches or fabric samples?
Can I order replacement parts for my furniture?
Am I able to order replacement parts for my umbrella?
How do I clean my Teak?
What is the difference between Sunbrella and the other outdoor fabrics on your site?
Is mold covered under warranty?
What is a welt?
Do you sell custom furniture covers?
Do you sell furniture covers for Kingsley Bate products?
How long does it take for teak to weather or turn gray
How often do I need to treat my Teak?
Why do I need a new hub when I have an older model AKZ and I need a new base?
Can any bottom pole fit any umbrella brand?
Can I convert my fire pit gas type?
Do you make custom cushions?
Do you offer flow through cushions?
Do you have dining benches with backs for children?
Returns and Exchanges
Why do you charge a re-stock fee?
What is your Return Policy?
Shipping & Delivery
What should I do if a product is damaged?
Where are the shipping costs?
Do you drop ship?
Do you offer International Shipping?
What are the different shipping methods you offer?
What is ground delivery?
What is freight delivery?
What is white glove delivery?
How do I receive and inspect my products?
If I received white glove delivery for my initial order, is WG included for warranty replacements?
What should I do if the freight delivery driver will not wait while I inspect for damage?
Do you ship to Alaska, Hawaii, or the Caribbean Islands?
Do you ship to Canada?
Payments & Billing
Do you charge my card at time of purchase or when delivered?
How come certain brands are excluded from coupons and sales?
How come you charge sales tax in a particular state, when others do not?
Do you offer financing?
Do I have to pay sales tax?
About Us
Do you have any other locations besides Atlanta?
Does AuthenTEAK offer free design and space planning services?
Are you an 'internet only' company?
When did you move and expand to your current location?
How long have you been in business?
General
Why is my coupon code not working?
Is the pricing shown on your website retail?
What can I expect after I place my order?
How much of your outdoor furniture and grills are made in China?
Do you work with the trade?
How do I buy a gift card?
What are your operating hours?
Do manufacturers drop-ship to my home?
How do you ship small packages such as teak cleaner?
Will I receive a call ahead to schedule my delivery?
Do I need to sign for my delivery?