Help Center
All Help Topics
Frequently Asked Product Questions
- Do your cantilever umbrellas have a deck mount available?
- Is it easy to clean sling furniture?
- Can you convert a Weber grill from LP-NG, and vice versa?
- Can stainless steel furniture be used near a pool?
- What is the best way to keep my Teak from weathering?
- What types of rugs are best for outdoor use?
- Do the planters come with drainage holes?
- Does teak furniture require maintenance?
- What is the lifespan of teak furniture?
- What are the power requirements for outdoor heaters?
- What is Sunbrella RAIN fabric, why is it better than regular Sunbrella?
- Why are fabric grades priced differently?
- Is it easy to clean Sunbrella cushions?
- Do you offer additional warranty at an additional price?
- Can I purchase just an umbrella frame if my canopy is in good shape?
- Is a 3-tier umbrella canopy the same thing as a Double Wind Vent canopy?
- Am I able to order replacement parts for Kingsley Bate chaises?
- How do I measure my umbrella for replacement canopy?
- What is the best size and shape umbrella for my space?
- Do you sell replacement parts for Garden Treasures or Treasure Island?
- Where does your teak furniture come from?
- How accurate are the colors and dimensions?
- Does my product have a warranty?
- Do you have a rolling base for cantilever umbrellas?
- How do I reserve a floor sample?
- Do you have any coupon codes?
- Do you sell protective covers?
- Can I purchase replacement cushions for my furniture?
- How long will it take to ship to my address/zip code?
- How do I order fabric swatches or fabric samples?
- Can I order replacement parts for my furniture?
- Am I able to order replacement parts for my umbrella?
- How do I clean my Teak?
- What is the difference between Sunbrella and the other outdoor fabrics on your site?
- Is mold covered under warranty?
- What is a welt?
- Do you sell custom furniture covers?
- Do you sell furniture covers for Kingsley Bate products?
- How long does it take for teak to weather or turn gray
- How often do I need to treat my Teak?
- Why do I need a new hub when I have an older model AKZ and I need a new base?
- Can any bottom pole fit any umbrella brand?
- Can I convert my fire pit gas type?
- Do you make custom cushions?
- Do you offer flow through cushions?
- Do you have dining benches with backs for children?
Returns and Exchanges
Shipping & Delivery
- What should I do if a product is damaged?
- Where are the shipping costs?
- Do you drop ship?
- Do you offer International Shipping?
- What are the different shipping methods you offer?
- What is ground delivery?
- What is freight delivery?
- What is white glove delivery?
- How do I receive and inspect my products?
- If I received white glove delivery for my initial order, is WG included for warranty replacements?
- What should I do if the freight delivery driver will not wait while I inspect for damage?
- Do you ship to Alaska, Hawaii, or the Caribbean Islands?
- Do you ship to Canada?
- Do manufacturers drop-ship to my home?
- How do you ship small packages such as teak cleaner?
- Will I receive a call ahead to schedule my delivery?
- Do I need to sign for my delivery?