Please contact us with any questions regarding our return policy prior to placing your order. We are available to assist during the showroom hours of Monday – Friday, 10a – 5p (ET) by calling 866-350-8325, emailing firstname.lastname@example.org or via chat.
We stand by our products 100% and will replace or refund any item which arrives damaged or defective. Please refer to our information on Receiving and Inspecting Merchandise to learn how to handle damage related to shipping, freight and/or delivery.
Items eligible for a return and refund must be returned within 30 days of delivery. All returns must be in original condition and packaging. We are unable to accept returns of merchandise that has been assembled, altered, or used. Some items are not eligible for returns or refunds. See below for more details.
All returns will incur a 15% restocking fee. In the event of an exchange, AuthenTEAK may waive a portion of the restocking fee.
AuthenTEAK does not offer free returns and the customer is responsible for all costs associated with the returning of merchandise. Additionally, if the order was shipped and/or delivered at no charge (i.e. Free Shipping), including any Free White Glove promotions, the cost of that shipping and/or delivery service will be deducted from any eligible refunds.
All refunds must include a Return Authorization (RA) number. To obtain an RA number and process your refund, please contact customer support during business hours, or complete the form below. Refunds are processed within one week of receipt and inspection of merchandise.
FINAL SALE AND CLEARANCE ITEMS
Any items marked as Clearance or Final Sale online or in our showroom are considered final-sale items and cannot be returned.
Made-to-Order and Custom Order merchandise are non-returnable, non-cancellable and non-refundable with the exception of manufacturer defects or damage. Customers have one business day from placement of these orders to cancel their order by phoning or emailing the showroom and speaking with a customer care representative to obtain a cancellation confirmation.
The following items are considered Made-to-Order or Custom Order:
1. Fabric by The Yard
2. Furniture Cushions, including Replacement Cushions and Casings
3. Upholstered Furniture
4. Solair Awnings
5. Furniture with custom sizes
7. Kitchen Cabinetry by Danver, Urban Bonfire or NatureKast.
If you are unclear on our return policy, please contact us for assistance prior to placing your order.
All prices on our website are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery lead times are subject to change.
* Attention: There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.
Need warranty assistance? Please complete the warranty request form.