NEED TO MAKE A RETURN?
With proof of purchase, you may return or exchange an eligible item within 30 days of delivery. All returns must be in original condition and packaging. We cannot accept returns for items that have been opened, assembled, altered, used, or made to order.
AuthenTEAK does not offer free returns and the customer is responsible for all costs associated with returning merchandise. All returns are subject to a 15% restocking fee. If you choose to exchange an eligible item, a portion of the restocking fee may be waived. If the order was shipped and/or delivered at no charge—including any free White-Glove promotions—the cost of that shipping and/or delivery service will be deducted from any eligible refunds. All refunds must include a Return Authorization (RA) number. To obtain an RA number and process your refund, please complete the form below. Refunds are processed within one week of receipt and inspection of merchandise.
