Return Policy


We stand by our products 100% and will gladly replace or refund any item which arrives damaged or defective. Please refer to our information on Receiving and Inspecting Merchandise to learn how to handle damaged deliveries.

AuthenTEAK does not offer free returns, however we are happy to accept returns* of eligible items within 30 days of delivery. To process your refund, all returns must be in original condition and packaging, and must include your Return Authorization (RA) number. To obtain an RA number, please contact customer support during business hours, or complete this form. Please note, we are unable to accept returns of merchandise that has been assembled, altered, or used.

*Please note, original free outbound shipping costs are deducted from all refunds. A 20% restocking fee is applied to special order items.

Please continue reading to determine whether the products you are considering are eligible for return.

IN-STOCK PRODUCTS

If you order any product stocked in our warehouse – designated on our website by the “Quick Ship” icon, we will gladly take returns of unassembled products in their original condition. Call the showroom at 1-866-350-8325 or click here to obtain a return authorization number.

SPECIAL ORDERS

Special Orders are any items not stocked by AuthenTEAK which must be ordered from the manufacturer. These items are subject to a 20% restocking fee.

Special Order Products Include:

  • Any furniture item, planter, umbrella and/or umbrella part such as a canopy, frame or bottom pole, not designated as “In-Stock” on the website.
  • All Grills and Appliances.
  • Accessories including outdoor curtains, lighting, rugs, throw pillows and blankets.
  • Outdoor heaters, fire pits and fire pit components.

Please call us if you are not sure if the items you are considering are Special Order - 1-866-350-8325.

CUSTOM ORDERS

Custom orders are made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damage. Customers will have 24 hours from placement of custom orders to cancel by phoning the showroom and speaking with a customer care representative to obtain a cancellation number.

Custom Order Products Include:

  • Furniture Cushions
  • Upholstered Furniture
  • Solair Awnings
  • Umbrella Canopies not designated as Quick Ship
  • Fabric-by-the-Yard

If you are not sure if the products in your shopping cart are custom orders, please contact the showroom for assistance before placing your order.

FINAL SALE AND CLEARANCE ITEMS

Any items marked as Clearance or Final Sale online or in our showroom are considered final-sale items and cannot be returned.

PRICING

All prices on our website are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery lead times are subject to change.

* Attention: There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

RETURN AUTHORIZATION FORM

To obtain a return authorization, please complete the form below and a customer care representative will respond within 24-hours with a return authorization number.

Please note, all returned items must include the Return Authorization number provided and be in the original packaging and in the condition in which it was received to qualify for replacement or refund. We are unable to accept returns of merchandise which has been assembled, altered or used or arrives without a return authorization number.

Fill out my online form.

Need warranty assistance? Please complete the warranty request form.