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Policies

Return Policy

We stand by our products 100% and will gladly replace or refund any item which arrives damaged or defective. Please refer to our information on Receiving and Inspecting Merchandise to learn how to handle damaged deliveries.

To return your order for any other reason, please contact the showroom during business hours, or complete this form to obtain a Return Authorization. All returned items must include the Return Authorization number provided and be in the original packaging and in the condition in which it was received to qualify for replacement or refund. Please note, we are unable to accept returns of merchandise which has been assembled, altered or used.

Once we receive and inspect your returned items, you will receive a refund to the original purchase method. We will deduct any applicable restocking fees in the case of Special-Order merchandise, as well as outbound shipping costs if you received free shipping on your order.

Please continue reading to determine whether the products you are considering are eligible for return.

In-Stock Items

In-Stock Products

If you order any product stocked in our warehouse – designated on our website by the “Quick Ship” icon, we will gladly take returns of unassembled products in their original condition. Call the showroom at 1-866-350-8325 or click here to obtain a return authorization number.

Special Order Items

Special Orders

Special Orders are any items not stocked by AuthenTEAK which must be ordered from the manufacturer. These items are subject to a 20% restocking fee.

Special Order Products Include:

  • Any furniture item, planter, or umbrella not designated as “In-Stock” on the website.
  • All Grills and Appliances.
  • Accessories including outdoor curtains, lighting, rugs throw pillows and blankets.
  • Outdoor heaters, fire pits and fire pit components.

Please call us if you are not sure if the items you are considering are Special Order.

Custom Order Items

Custom Orders

Custom orders are made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects or damage. Customers will have 24 hours from placement of custom orders to cancel by phoning the showroom and speaking with a customer care representative to obtain a cancellation number.

Custom Order Products Include:

  • Furniture Cushions
  • Upholstered Furniture
  • Solair Awnings
  • Umbrella Canopies not designated as Quick Ship
  • Fabric-by-the-Yard

If you are not sure if the products in your shopping cart are custom orders, please contact the showroom for assistance before placing your order.

Final Sale and Clearance Items

Final Sale and Clearance Items

Any items marked as Clearance or Final Sale online or in our showroom are considered final-sale items and cannot be returned.

Pricing

Pricing

All prices on our website are in US dollars and are subject to any applicable taxes according to state and local laws. Availability, prices and delivery lead times are subject to change.

* Attention: There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items.

Return Authorization Form

To obtain a return authorization, please complete the form below and a customer care representative will respond within 24-hours with a return authorization number.

Please note, all returned items must include the Return Authorization number provided and be in the original packaging and in the condition in which it was received to qualify for replacement or refund. We are unable to accept returns of merchandise which has been assembled, altered or used or arrives without a return authorization number.

Need Warranty Assistance? Please complete our Warranty Request Form

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Fabric Swatch Request

Click to select the desired swatches. Once you have made your selection, click the green button below and proceed through check-out. You will not be charged. Five swatches per order. To request more, please call our showroom at 1-866-350-8325.

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