We want you to love every new item from AuthenTEAK. If something is wrong with your merchandise, know that we are available to assist with refunds and/or exchanges. See below for details.

To help ensure a smooth order process, where your product, lead time, and shipping/delivery expectations are met or even exceeded, please contact us with any questions prior to placing your order. Our customer care team is available by emailing customercare@authenteak.com where we respond between 10 a.m. and 5 p.m. ET, Monday–Friday.

Returns & Exchanges

With proof of purchase, you may return or exchange an eligible item within 30 days of delivery. All returns must be in original condition and packaging. We cannot accept returns for items that have been opened, assembled, altered, used or made to order. AuthenTEAK does not offer free returns and the customer is responsible for all costs associated with returning merchandise. All returns are subject to a 15% restocking fee. If you choose to exchange an eligible item, a portion of the restocking fee may be waived.

If the order was shipped and/or delivered at no charge—including any free White-Glove promotions—the cost of that shipping and/or delivery service will be deducted from any eligible refunds.

All refunds must include a Return Authorization (RA) number. To obtain an RA number and process your refund, please complete the form below. Refunds are processed within one week of receipt and inspection of merchandise.

Final Sale Merchandise

The following merchandise is non-returnable, non-cancellable, and non-refundable:

Pillows
Fabric by the Yard
Furniture Cushions and Casings
Curtains and Drapes
Custom Furniture
Special Order Frame Finshes
Grills, Smokers, and Pizza Ovens
Appliances and Kitchen Components
Kitchen Cabinetry
Reducer Rings and Umbrella Caps
Upholstered Furniture
All Talenti brand products
Replacement Umbrella Frames, Bottom Poles and Parts
Replacement Umbrella Canopies
Planters with Drainage Holes
Replacement Slings
SunBrite TV products

Single Chair Purchase Policy – Final Sale

Due to the high cost of outbound shipping and the potential return shipping costs, the following merchandise purchased individually / purchased as a quantity of one (1), is considered FINAL SALE MERCHANDISE and not eligible for return:

Chairs
Chaises / Lounge Chairs
Bar Stools / Bar Height Chairs
Counter Height Chairs and Stools
Adirondacks

Pricing

All prices on our website are in U.S. dollars and are subject to any applicable taxes according to state and local laws. Availability, prices, and delivery lead times are subject to change without notice.

There may be unintentional errors in the prices, descriptions, or images of certain merchandise, and we must reserve the right to restrict orders of those items and correct any errors or inaccuracies.

View return policy