Orders over 75 lbs. will generally be shipped via Freight. Freight delivery is different than standard UPS, FedEx or US Mail. Our standard freight delivery service is curbside. If threshold /inside delivery is needed please contact our showroom and note that additional charges may apply. Freight handlers are not authorized to perform any assembly services nor can they put it in the space of your choice.
For residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm EDT, Monday through Friday.
Please refer to "Receiving and Inspecting Merchandise" for more information on how to receive and inspect your delivery.
If you are ordering a very large item, please keep in mind that you may need several people to help move it to the final destination.
If you require the product to be brought to your backyard or inside your residence, please select the White Glove Delivery option at checkout. This includes installation and assembly and can be purchased at checkout for an additional cost. To determine if your product requires assembly, check under the Shipping Information tab on the product page.
For additional delivery services and installation questions, please call 1-833-257-7070 during our Customer Service hours Mon - Sat: 10a - 6p & Sunday 12p - 5p EDT.
White Glove Delivery Service
White Glove Delivery by AuthenTEAK is an elevated level of delivery service that includes the delivery by scheduled appointment, product assembly, product set-up/placement and carton/packaging removal.
Selecting White Glove Delivery may add an additional 1 - 2 weeks to our standard delivery times as we first ship to a receiving/delivery company in your local area and they in turn will add you to their schedule for the last mile White Glove Delivery. The local service provider will carefully unpack, inspect and assemble each item, place the item(s) where you want, and take all the packaging with them when they leave. This service is recommended for furniture, cantilevers, and single table purchases, or if you require the product to be brought to a specific location. This service does not include installation or connection to gas lines, installation of cantilever mount kits, or sand for cantilever bases. This service also does not include the hookup or connection of any electrical or component wires.
When your order arrives at the local service center, you will be contacted by a scheduling clerk for an appointment. The appointment is typically a 4-hour window, Monday - Friday during regular business hours. Saturday or Sunday deliveries are not available.
We ask that you have the area in which the product is being delivered clear of debris and obstacles, including the walkway into the space. Please make sure doorways are of sufficient height and width in relation to the items going through. If you live in a condo or apartment, you may need to arrange elevator appointment for your delivery. This may include installation of floor and wall pads. Please ask your building manager to provide you with the interior dimensions (to include doorway) of the elevator to insure product fit. For cantilever umbrellas that use a sand filled base, you should have the sand available prior to the delivery.
If the nature of the delivery location potentially requires extra personnel or special equipment, additional fees may apply. These additional charges must be paid prior to completion of delivery. If you are aware that you need special delivery arrangements (i.e flights of stairs or long/narrow walkways to delivery location), please contact Authenteak with delivery information to request a quote.
Additionally, Authenteak does not cover storage fees for any orders held at the receiver’s location over 15 business days. Should you not be ready to accept delivery in the receivers 15-day window and storage fees accrue, those fees must be paid prior to the date of requested delivery.
For all White Glove Deliveries, you MUST inspect the product and any packaging you see at the time of delivery. If there is any damage to either the product or the package, or if there is any reason for you to be at all concerned about damage, please reference it clearly on the PROOF OF DELIVERY sheet that they ask you to sign. This simply ensures that if there is any damage, it will be easy to take care of the problem.
Please refer to Receiving and Inspecting Merchandise for more information on how to receive and inspect your delivery.
First Threshold Delivery
First Threshold Delivery is an enhanced delivery option that ensures your order is delivered to the outermost door of the delivery address, in most cases being the front door, garage, or service entrance of a multi-family property. The difference between Standard Delivery and First Threshold Delivery is that the standard option is a delivery to the beginning of your driveway (i.e. curbside). First Threshold Delivery helps provide assurance and peace of mind with your order, bringing your delivery safely to your doorstep and away from the street. Due to occasional carrier restrictions and/or potential distance limitations, First Threshold Delivery may not be available and in those cases, we reserve the right to cancel this service with sufficient notice and refund any applicable fees.